Who the course is for:

• Quality Managers
• Project Managers
• Quality Specialists
• Project Team Members

Course objectives:

By the end of this course, you will be able to:

• Integrate project quality management into the entire project life cycle 
• Use five steps to plan effectively for project quality management 
• Usecustomer satisfaction by monitoring results using project quality control tools 
• A five steps to assess and improve your organization’s current quality capabilities to ensure that projects will meet specified quality standards 
• Ensure pply project quality management tools and techniques to “real world” project management situations

Benefits:

• Useful and readily applicable tools
• Consistent professional terminology in the field of project management
• An international expert available for consultation (during and after the training course)
• Sharing experience with other participants and opportunity for business networking
• A prestigious certificate from George Washington University
• Improving your business English skills
• Bilingual training materials with additional reference materials
   

Certification

Students will receive certyficate of course completion signed by MT&DC as PMI® Global Registered Provider.

Our courses give knowledge needed to prepere for PMP® and other PMI's exams.

More about certification

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Description

Quality for Project Managers applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for your organization, regardless of your industry. The course prepares the project manager to be a positive force in using project quality management to help ensure project and business success.

Course Topics

 1. Managing Project Quality

• a. What is quality?
• b. Quality and the triple constraint
• c. What is project quality management?
• The three processes
• How it fits into the project life cycle
• d. The evolution of quality
• e. Systems thinking
• f. The cost of quality
• g. Formal quality systems

2. Planning Project Quality

• a. What is quality planning (QP)?
• b. QP inputs and tools and techniques
• c. Stakeholders and customers
• Types
• Importance of identification
• Prioritization
• d. Project quality requirements
• Identifying requirements
• Sources of requirements
• Common characteristics of quality requirements
• Prioritizing project quality requirements
• e. Project quality standards
• SMART quality standards
• Benchmarking
• f. Quality function deployment (QFD)
• g. QP outputs

3. Assuring Project Quality

• a. What is quality assurance (QA)?
• b. QA inputs and tools and techniques
• c. Developing QA activities
• d. Investigating QA capabilities
• Gap analysis
• Flowchart
• SWOT analysis
• e. Process improvement
• f. QA activities and the project quality management plan
• g. Quality audits
• h. Quality path vs. critical path
• i. QA and change control
• j. QA outputs

4. Controlling Project Quality

• a. What is quality control (QC)?
• b. Major questions of QP, QA and QC
• c. QC inputs and tools and techniques
• d. The voice of the customer and the voice of the process
• e. “Good enough” approach
• f. Taguchi’s loss function
• g. Quantum innovation vs. continuous improvement
• h. Plan-do-check-act (PDCA) cycle
• i. Basic quality control toolkit
• Check sheets
• Histograms
• Pareto charts
• Flowcharts
• Cause-and-effect diagrams
• Interrelationship digraphs
• Scatter diagrams
• Run charts
• Control charts
• Design of experiments
• j. QC activities and the project quality management plan
• k. QC outputs

5. Putting Project Quality to Work
 

PMBOK® Guide knowledge areas:

• Project Integration Management 
• Project Quality Management
• Project Communications Management

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