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Who the course is for:
- Business analysts, systems analysts, architects, developers/programmers and testers that are involved in process improvement projects
- Project managers and project team members who are responsible for process modeling as part of their daily work
- Persons studying for CCBA or CBAP examination.
By the end of this course, you will be able to:
- Describe the Process Modeling Management (PMM) framework
- Define key PMM terms and concepts
- Identify the key benefits and drivers of a process improvement projects
- Conduct major activities performed during each phase of PMM, including workflow modeling
- Apply PMM methodologies and techniques specific to the business analyst's role and responsibilities
- Identify and recommend appropriate metrics to assess performance of the processes
- Developing the competencies required to manage process improvement project from start to finish: documenting the existing process, analyzing its performance, designing a new and improved process, and planning its implementation and control
- Useful and readily applicable tools
- An international expert available for consultation (during and after the training course)
- Sharing experience with other participants and opportunity for business networking
- A prestigious certificate from George Washington University
- Improving your business English skills
- Complex raining materials with additional reference materials
After the training, the participant receives a certificate of its completion.
Recommended books from our Bookstore:
When gathering requirements for a new or existing project, business analyst must be mindful that any project may require the development and redesign of accompanying processes.
As a participant in this highly interactive course you will work through all four phases of a process improvement project: define, analyze, implement and control - which have been derived from the leading standards in the industry. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy.
You will also learn skills in identifying and prioritizing the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organization. You'll focus on the competencies necessary to perform workflow modeling to ensure you have the core tools required to document the processes. You will also practice creating "As-Is" and "To-Be" process maps and conducting a gap and stakeholder analysis. Finally, you'll develop the competencies required to create new process benchmarks and measurements for new processes.
1. Introduction to business process modeling
a. Business process modeling standards
b. BPMN, UML, EPC and other notations used in modeling, basic differences among them, and tools used for modeling
c. Overview of systems related to managing processes:
- Six Sigma,
- Process Reengineering
2. Fundamental concepts:
a. Business process, process management and managing processes
b. Procedure, activity, process modeling
c. Business Model Canvas
3. Process categories
a. Process management activities and their benefits
b. Workflow model
c. Perspective of and the level of detail in modeling
d. Managing organizational changes
4. Business process identification stage:
a. Fishbone (Ishikawa) diagram – determining root causes
b. MUDA, MURI, MURA
5. Mapping business processes using SIPOC and Flowchart
6. Introduction to the basics of BPMN language
7. Business process improvement:
a. Deming’s PDCA cycle
b. Affinity diagram as a process planning tool
8. Business process diagnostics - metrics:
a. From customer expectations to process metrics
b. Process testing
c. Characteristics of a good metric
d. Impact of measurements on a process
BABOK® Guide knowledge areas:
- Business Analysis Planning and Monitoring
- Elicitation and Collaboration
- Requirements Analysis and Design Definition
- Requirements Life Cycle Management
PMBOK® Guide knowledge areas:
- Project Integration Management
- Project Scope Management
- Project Quality Management
- Project Time Management
- Project Cost Management
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- IIBA® , BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.
- CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis.
- Endorsed Education Provider, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.
- PMI is a registered mark of the Project Management Institute, Inc.
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc
- PMBOK is a registered mark of the Project Management Institute, Inc.
- PMP and PMI-ACP are registered marks of the Project Management Institute, Inc.
Type of trainingOpen
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